Help

Hey instructors, it's autoship time so we thought we might give you a quick answer to a common question:

How do I update my credit card details?
Login, click on "My Account" in the top utility bar, then "Autoship Details". You can update your credit card information here, and also update the programs you are enrolled in for AutoShip. For a more detailed explanation, click here.

REGISTERING

Why do I need to register?
To take advantage of all the features offered by our community, such as creating your own profile, private messages, access private forums, you will need to have an account. It only takes a few seconds to register – check out how to do so below! You can however get the gossip from our official Kia Kaha blog, read any of the program related forum posts, get a look at the many photos in our gallery, and search for members to check out their profiles without registering.

How do I register/create a profile?
The simplest way is by clicking “Register” in the top right hand corner of the site. You can also click on “Click here to join the party!” on our Community home page. Once on the register page, fill in the form and you are ready to go! A default profile will have been created for you once you register, and can be accessed by clicking “My Profile” in the top utility bar when you are logged in.

How do I log on?
Simply click Login in the utility bar in the top right hand corner of the site and type your username and password into the two boxes.

What happens if I forget my password?
You can get your password emailed to you by entering it on this page here. If you enter in an incorrect password, this recovery page can be found by clicking “Forgotten your password?”

PROFILES

What is a profile?
A profile is information about you that you choose to share with the Les Mills community, including comments by you, comments that others have posted on your profile, photos, and friends. You can also choose your own design for your profile, and check out your statistics and favourite programs. It can be accessed through the “My Profile” option in the top utility bar, and also by typing in the URL www.lesmills.com/(your username) into your browsers address bar.

Where is the “My Profile” option?
Make sure you are logged on, and then it will be in the utility bar in the top right hand corner of the site.

How do I change my profile?
When you click “My Profile” in the top utility bar, you see what everyone else will see when they check out your profile. To change this, click “Edit Profile”. Here you can choose the theme of your profile and your profile message.

How do I stop getting email/txt notifications?
To stop receiving emails from friend requests, new messages, and forum subscriptions and replies, simply tick the appropriate “No” box on the “Edit Profile” page. This can be found in the top utility bar once you click “My Profile”. To stop getting official email and txt updates from Les Mills, click “My Account”, “Contact Details”, and then untick the appropriate “Yes” box.

How do I load photos?
There are two separate places in which you can load photos. The first is your avatar. This should be a photo that best represents you, as it will appear next to posts that you write on other’s profiles, and when you become someone else’s friend. This can be loaded by going to “My Profile”, then clicking “Edit Profile”, then “Browse” under “Upload New Avatar”. You will then be shown the contents of your computer, from which you should pick your chosen photo. Alternatively, you can select a Les Mills avatar from “Or, Select One”. You can also post up to 10 photos to display on your own profile page, from “My Profile”, then “Images”. Again, browse your computer to choose your picture, then click “Upload”. One image here will be your Default Image. This is the first image people will see when they view your profile and can be changed by clicking “Make Default” on your chosen default image.

What is an avatar?
An avatar is a feature of the forums that allows for an image to be displayed along with your posts. This should be a photo that best represents you, as it will appear next to posts that you write on other’s profiles, and when you become someone else’s friend.

How do I add friends?
Click “My Profile”, then “Find New Friends”. Fill out the form with your friend’s details, and then click “Search”. Once you’ve found your friend, click on their avatar image, and you will be taken to their profile page. On the left hand side above their avatar image will be the option “Add to my friends”. All you have to do now is wait until they accept you! Once they have done this, their avatar image and name will be on your profile as a friend.

How do I view my friends?

Your friends will be listed both on the right hand side of your profile, and also when you click “Friends” under “My Profile”.

How do I accept/not accept/block friends?

Once you click “Friends” under “My Profile”, you can view people who have asked to be your friend, by clicking “Friend Requests”. To accept them, click “Approve” next to their avatar image. Their avatar image will now be on your profile as a friend, and your image will be on theirs! To ignore and delete their request, click “Not Approve”. To block the person, click “Block User”.

FORUMS

How do I post a comment on the Kia Kaha blog?
When logged in, click “Community”, then “Kia Kaha Blog”. Click on the title of the post you want to reply to, type your comments in the box at the bottom, and click “Submit”.

What are “Tags”?
The posts and photos in our community section are organised by tags, meaning that everything is associated with a topic. Many of these topics are listed in the right hand side of each page, and a simple click will lead you to everything related to that topic.

What is a “Forum”?
A forum is a grouping of related threads of discussion. Les Mills has 8 program related forums, a private Trainer only forum and a private GFM only forum.

What is a “Thread”?
A thread is a grouping of related posts or comments. The first post becomes the thread and replies to the original post are added onto the thread.

How do I post on the forums?
Enter the forum section by clicking “Forums” in the menu. Choose which program forum you are interested in and click on the “Write a New Post” button. Here you can enter in your subject, your post, and you can also choose a tag that you want your post to be ordered under. You can create a tag also, just by typing your chosen title in the “Tags” box.

How do I read and reply to posts?
Once you have entered the forum section of the site, click on the program forum that you are interested in and you can view the list of original posts that members have put up. When you see a subject that draws your attention, click on it and you can read the full post and string of replies. To reply to a post, simply click reply. Here you can enter in your subject, your post, and you can also choose a tag that you want your post to be ordered under. You can create a tag also, just by typing your chosen title in the “Tags” box.

How do I quote someone in a forum?
If you find a particular post that you want to refer to in your own post, click “Quote”. A new post page will load with certain text already in the message. Just start your own comment at the bottom of this text.

How do I report abuse?
If you read a post that you find offensive, click “Report abuse” in the bottom right hand corner of the post. Type in your comment and click post. You can also email web@lesmills.com .

What are emoticons?
Emoticons are images or icons that can be added within the body of a post to add emotions to the post. A common example is the use of a smiley face.

Can I use HTML?
Yes and no. You cannot type HTML directly into the editor. If you are using Internet Explorer the default editor for creating new posts will be a Rich Text Editor that will automatically format posts using HTML. If you post with a browser other than Internet Explorer a standard HTML textbox is used and BBCode can be used to mark-up posts.

What is BBCode?
BBCode is a special syntax for formatting plaintext posts.

How do I log on?
You can use the username and password you previously used to access the online store. If you have forgotten your username and password click here to regenerate your login details.

What happens if I have forgotten my login details?
If you have forgotten your username and password click here to regenerate your login details.

Why do I have to create a username?
You can no longer use your email address as your username and hence the first time you login you are asked to create a new username. Once you have entered a new username you will need to use this each time you login. Your username must be at least 4 characters long and contain only letters, numbers, underscores (_) and hyphens (-).

How can I create a profile?
If you have a login to the site then you will automatically have a profile created. You can view it by logging in then selected My Profile from the top utility bar. If you do not yet have a login then you need to sign your Les Mills Instructor Agreement.

Can I have my own URL?
Yes, all people who create a profile online will have their own URL. Your URL will be your username after the Les Mills URL. For example: www.lesmills.com/yourusername

How do I become a certified Les Mills Instructor in a new program?
To become certified in a program you need to complete the full initial training and assessment process. To begin the process you need to book your initial training. To do this:
1. Log into the website and click on the 'Programs' link under 'My Account'.
2. On this page a list of programs is displayed and under each program that you are not certified in but your club has licensed, there will be a 'Book Training' link which will take you through to the events calendar to book your training.
For each program that your club does not license there will be a 'Request Sponsorship' link which, when clicked on, takes you through to a page where you can locate a club who has agreed to sponsor your training. Once you have found that club and submitted the page an email will be sent to the club asking them to confirm that they have in fact agreed to sponsor you. There is a link in the email the club can click to confirm. You will then be notified by email once the club has confirmed or rejected your request.

How do I book training for a program my club does not license?
1. Login
2. Select My Account
3. Select Programs
4. For each program that your club does not license there will be a 'Request Sponsorship' link which, when clicked on, takes you through to a page where you can locate a club who has agreed to sponsor your training.
5. Once you have found that club and submitted the page an email will be sent to the club asking them to confirm that they have in fact agreed to sponsor you. There is a link in the email the club can click to confirm.
6. You will be notified by email once the club has confirmed or rejected your request.

How do I update my credit card details?
Click on "My Account" in the left hand column, then "Autoship Details". You can update your credit card information here, and also update the programs you are enrolled in for AutoShip.

How can I get access to eClub?
You can access eClub by logging into the website using the username and password you previously used to access eClub in the old site. If you have forgotten your username and password click here to regenerate your login details. If you have never received a username and password click here to contact your local agent.

How can I login to the website?
You can login to the website using the username and password you previously used to access the online store. If you have forgotten your username and password click here to regenerate your login details.

What happens if I have forgotten my login details?
If you have forgotten your username and password click here to regenerate your login details.

Why do I have to create a username?
You can no longer use your email address as your username and hence the first time you login you are asked to create a new username. Once you have entered a new username you will need to use this each time you login. Your username must be at least 4 characters long and contain only letters, numbers, underscores (_) and hyphens (-).

Can my facility have its own URL?
Yes, all facilities that login to the website have a profile. Your URL will be your username after the Les Mills URL. For example: www.lesmills.com/yourusername

How do Instructors become certified in a particular program?
To become certified in a program an instructor needs to complete the full initial training and assessment process. They can no longer just change the programs they're certified in by logging into the website and updating their details. Please note that clubs can no longer book initial training on behalf of the instructor, they instructor must do it themselves. To begin the process they need to book their initial training. To do this they:
1. Log into the website and click on the 'Programs' link under 'My Account'.
2. On this page a list of programs is displayed and under each program that they're not certified in but their club has licensed there will be a 'Book Training' link which will take them through to the events calendar to book their training. For each program that their club does not license there will be a 'Request Sponsorship' link which, when clicked on, takes them through to a page where they can locate a club who has agreed to sponsor their training. Once they have found that club and submitted the page an email will be sent to the club asking them to confirm that they have in fact agreed to sponsor that instructor. There is a link in the email the club can click to confirm. The instructor is notified by email once the club has confirmed or rejected their request.
3. Once they have booked and attended the training the distributor needs to update each instructors status for that particular program to "Training Completed - Pass" then the instructor can purchase an assessment fee and send in their video. If the instructor did not pass their status should be changed to "Failed" or "Resit".
4. At the end of the process, if the instructor’s video has been assessed successfully they become certified via the assessment tool.

Who is my regional distributor?
West Coast: Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Utah, Washington.
Mid Atlantic: DC, Delaware, Maryland, New Jersey, Pennsylvania, Virginia, West Virginia.
Mid West: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin.
North East: Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont.
South Central: Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, Oklahoma, Tennessee, Texas, Wyoming.
South East: Florida, Georgia, North Carolina, Ohio (LFF), Puerto Rico, South Carolina.