Teaming up to Deliver ‘Next Level’ Reporting for Facilities

The Retention People and Les Mills International have teamed up to take group fitness management software up a notch.

Release date: March. 19, 2015

Together Les Mills and The Retention People (TRP) have created ‘CLUBCOUNT™ powered by Les Mills’ – arming facilities with all they need to effectively plan, manage and report on daily group exercise schedules and maximize occupancy and participation.

This new web-based software is an improved iteration of existing CLUBCOUNT software, which is already being used by Les Mills licensees worldwide. These existing software users will all transition across to the new platform on 23 March 2015 and club engagement is expected to grow from there.

The new software enables facilities to quickly and simply build and update schedules with customizable designs that can easily be shared online. A comprehensive reporting suite collates and analyzes group exercise data at both club and group level, helping club managers achieve participation and occupancy targets. The software also includes instructor payroll management with clear, easy-to-use payroll reports.

‘CLUBCOUNT powered by Les Mills’ will be continually developed based on user feedback and users can be sure that TRP will provide exceptional levels of support.

The partnership between TRP and Les Mills makes the most of TRP’s extensive international experience in the field of health and fitness software and Les Mills’ expertise in group fitness programming.

“For years Les Mills has helped clubs leverage attendance data to drive group exercise engagement and grow membership. By improving our club management software we know we can help even more of the 16,000 facilities that offer LES MILLS™ programs to maximize their group fitness performance,” says Vaughan Schwass, CEO Les Mills Enterprises. “Partnering with TRP was an obvious choice. TRP is a global player with a proven record of providing high quality software to our industry and we’re excited to be teaming up with them to take our club performance reporting software to the next level.”

Richard Clancy, Managing Director TRP adds, that working with Les Mills on their mission to create a fitter planet is bold and inspiring. “We know that our software will help Les Mills and their customers to not only provide exceptional group exercise experiences, but to manage day-to-day scheduling needs, and interpret the data required to increase participation and engagement.”

‘CLUBCOUNT powered by Les Mills’ is available now directly from TRP or through Les Mills’ global network of sales partners. Les Mills customers should contact their distributor to arrange a free demonstration or visit

About TRP

The Retention People (TRP) are the leading providers of customer experience management (CEM) software and solutions for the global health and fitness industry. TRP believe that success for health club operators comes from creating raving fans and delighting customers in order to drive member loyalty and retention. With our powerful, automated software, health clubs and gyms can engage and delight members by delivering experiences that are relevant, helpful and personalised for every single individual.

You can find out more about TRP at or go to:

About Les Mills

Les Mills International Limited is the creator of 13 global group fitness and team training programs, including BODYPUMP™ (weights), BODYCOMBAT™ (martial arts), RPM™ (indoor cycling), LES MILLS GRIT™ (30-minute high intensity interval training) and the BORN TO MOVE™ series movement to music for toddlers through to teens. Every week millions build their fitness working out with Les Mills. Independent research shows that those attending LES MILLS™ classes come to their club at least two times more each week than others and 94% are likely to refer a friend.

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