Here you will find everything you need to know about your CX Toolkit.
We have created a series of instructional videos showing you how it can be used along with detailed information about how it works.
It is designed and developed to meet the needs of our CX teams around the world for their meetings with prospects or partners.
It’s here to assist you in meetings with prospects or partners, whether you are helping a club understand the ROI of LES MILLS VIRTUAL, or keeping you on point with a Partnership Review.
The CX Toolkit is not a substitute for Salesforce but a ways to collect and transfer meaningful data you can refer to later in Salesforce.
The CX Toolkit is for Les Mills staff only to use in prospect or partner conversations. This is not designed for a prospect or partner to be using on their own.
How to add clubs so tool data can be added to their records.
Overview of each tool and how it works.
How to push the club information and tool data to Salesforce.
Find the answer to frequently asked questions about the CX Toolkit.
You can access the English version without installing it via www.lesmills.com/toolkit-en/- however you also have the option to install this to your chosen device as a standalone app.
iOS devices (iPhone/iPad)
This varies per device however if you have installed it on your phone or tablet you can uninstall it like any other app on your device. On desktop or laptop, simply right click the CX Toolkit icon and delete. If you haven’t installed the CX Toolkit but visited it on your browser, you can also ‘uninstall’ which removes all saved information by clearing your browser history.
iOS (iPhone/iPad): Safari 12 or greater
Android (tablet/phone): Chrome 79 or greater
Windows Laptop/PC: Chrome 79 or greater
Apple OS laptop/desktop: Chrome 79 or greater
You may install it on multiple devices however when you add information on a device it does not sync or become available on other devices.
When you initially load the CX Toolkit this will be saved to your browser, this will allow you to use the CX Toolkit as normal with no internet access. Once you have online access again you can then send the club information to Salesforce.
For the English version, at this stage - $USD and imperial system is available as well as £GBP, €EUR and metric. Additional other currencies may be added in the future.
The limit is currently 10 club records. We recommend you submit your records to Salesforce as soon as possible once you have finished as the CX Toolkit is not intended to store data long term or replace day to day use of Salesfoce.
The CX Toolkit is designed so that you can add a new club, update or edit their details, submit their details to Salesforce or delete their details from the Toolkit.
You can use any of the five tools available within the CX Toolkit and you don’t need to use all of them. Only the ones that are applicable when you are meeting the club customer.
Yes, upon use of each tool you have the option to email results to the Club Customer to review. This will be sent once you do a final submission which sends the data to Salesforce.
Yes, simply put your personal account as the club customer account and send the email to yourself to adjust as you wish.
Once you submit the club details in the CX Toolkit you will receive an email with a link to find it in Salesforce.
The club customer details you submit in the ‘add club’ section along with any tools used while a club is selected.
An activity will be raised against the email address of the club customer. The activity comment will have all the information you submitted from the individual tools.
The CX Toolkit isn’t designed with leads in mind. We recommend that you ensure that the partner or prospect information is up to date in Salesforce prior to meeting so you are matching the sync on the correct email address. If for any reason the email used does not match an existing account in Salesforce the following will happen:
Currently the connection between the CX Toolkit and Salesforce is one way. We are looking at introducing support to allow access to existing records in Salesforce in the future.
The activity will be based on the email address of the club customer you submitted so search for this first. Please note the activity can take up to two hours for this to appear in Salesforce.
The CX Toolkit is centrally managed from a resource point of view. If you have a specific presentation created for a club customer we recommend you display it as normal outside of the CX Toolkit on your device.