We are already looking ahead to life after lockdown – it’s great to learn from our other markets around the world as China and Japan start to lift the restrictions and, indeed, many of our Chinese gym partners have reopened.
Our Customer Experience team in the UK are in daily contact with our club partners. Our focus has been to support clubs to stay connected to members and Instructors through this time. Solutions such LMOD and live streaming are helping enable clubs to continue to provide fitness solutions for their members. We see live streaming as critical during this time to connect members back to their own Instructors and are supporting clubs to launch this where possible.
We’ve also launched a club support webinar series, tackling topics such as the value of the Instructor and how to use social media to stay connected to members and Instructors.
We’re now working on a plan to support clubs back to reopening and to get their live classes up and running as soon as possible. We’re following government guidance about this transition but we’re as excited as you about the prospect of getting back into the studio!