Important information about upcoming Quarterly
Q3/2020 Instructor Releases

While learning the new moves and connecting over our favourite workouts can help keep us motivated, we understand that these are unique times for everyone in the fitness industry.

We’ve heard many of you can’t wait for your new UNITED Release(s), while others would prefer to skip this round, so we’re giving you the option to skip your next Quarterly (Q3/2020) Instructor Release(s). This is to help ease any financial pressure you may be experiencing right now.

If you would still like to receive your Q3/2020 Instructor Release(s) no action is required.

If you choose to skip the Q3/2020 Instructor Release(s) - read on for important details.

Skipping Q3 Instructor Releases

For Instructors buying their own Releases

If skipping the Q3/2020 Instructor Release(s) sounds like a great option for you:

  • Go to the Instructor Portal
  • Select ‘Skip Quarterly (Q3/2020) Instructor Release’
  • Choose which programmes you want to skip. If you want to skip all your programmes, be sure to select skip a release for each certification
  • You’ll get a notification within the Instructor Portal to confirm you’ve successfully skipped the Q3 Release(s)
  • To skip, you must complete this action before Autoship begins.

Please check with your LMUK support team (lmuk.instructor@lesmills.com) if you have any questions around Autoship dates.

For Clubs who pay for Instructor Releases

If you’re a Club who typically pays for Instructor Releases and skipping Q3/2020 Instructor Release(s) sounds like a great option for you, contact us on lmuk.po@lesmills.com before Autoship begins to have your account updated.

Please check with your LMUK support team (lmuk.po@lesmills.com) if you have any questions around Autoship dates.

If you choose to skip, your Instructors will be charged unless they choose to skip the Releases for themselves. Please let your Instructors know you will not be purchasing this round of Releases, we will also let them know you have chosen to skip Q3 Releases and give them instructions on how to skip for themselves, if they need to.

For Instructors whose Club have chosen to skip Q3 Instructor Releases

If you’re an Instructor and your Club has decided to skip the Q3/2020 Instructor Releases, you will still receive the Q3/2020 Instructor Releases, and be charged direct if your billing information is up to date in the Portal.

If skipping the Q3/2020 Instructor Release(s) sounds like the best option for you right now:

  • Go to the Instructor Portal
  • Select ‘Skip Quarterly (Q3/2020) Instructor Release’
  • Choose which programs you want to skip. If you want to skip all your programs, be sure to select ‘Skip Quarterly (Q3/2020) Instructor Release’ for each certification.
  • You’ll get a notification within the Instructor Portal to confirm you’ve successfully skipped the Q3/2020 Instructor Release(s).
  • To skip, you must complete this action before Autoship begins.

Please check with your LMUK support team (lmuk.instructor@lesmills.com) if you have any questions around Autoship dates.

Other important information

Q3/2020 Instructor Releases will still be available for purchase, whenever you’re ready to get back into it!

If you change your mind and want to be added back into the Q3/2020 Instructor Release Run, please get in touch: lmuk.instructor@lesmills.com.

If you need any further information regarding Q3/2020 Instructor Release Autoship, see our FAQs below or contact lmuk.instructor@lesmills.com.

Q4 Instructor Releases:

Please remember, this is not a permanent skip, you will still be included in the Q4/2020 Instructor Release Run.

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FREQUENTLY ASKED QUESTIONS

How do I skip a release?

For Instructors who buy their own releases:

If you’re an Instructor and skipping Q2 Instructor Release(s) sounds like a great option for you:

  • Go to the Instructor Portal
  • Select ‘Skip Quarterly (Q2/2020) Instructor Release’
  • Choose which programmes you want to skip. If you want to skip all your programmes, be sure to select skip a release for each certification.
  • You’ll get a notification within the Instructor Portal to confirm you’ve successfully skipped the Q2 Release(s).

Please make sure you check with your local Market support team on the dates you need to have this done by, in order to be successful.

For Clubs:

If you’re a Club who typically pays for Instructor Releases and skipping Q2 Instructor Release(s) sounds like a great option for you, send us an email at instructor@lesmills.com

Please make sure you check with your local Market support team on dates you need to have this completed.

If you choose to skip the Q2 Instructor Release, we will be reaching out to your Instructors to let them know how to get the Q2 Instructor Release(s), if they wish to purchase for themselves.

For Instructors who’s Club have chosen to skip Q2 Instructor Releases:

If you’re an Instructor and you’re Club has decided to skip the Q2 Instructor Releases, you can still access the Q2 Releases directly, all you’ll need to do is ensure your billing information is up to date in the Portal.

Please make sure you check with your local Market support team on dates you need to have this completed.

Why is Q3 Autoship running? My facility has only just opened so we are launching with Q.1/ Q.2

While learning the new moves and connecting over our favourite workouts can help to keep us all motivated, we also understand that these are unique times for everyone in the fitness industry. We’ve heard many of you can’t wait for your new release(s), while others would prefer to skip this round. We’re offering the Q3 releases while making it easy to skip, so you can have the choice in what’s right for you.

When my facility opens which release do we launch with?

Although this is ultimately a choice with your club, we recommend facilities focus on the Q1 release when they plan their reopening events. Since we’ve allowed instructors to skip Q2 + Q.3 releases not all instructors may be able to participate in the launch if they haven’t purchased the release. Those instructors that have purchased Q.2 + Q.3 can work it into their schedule when they and their members are ready.

Can I stream this Release while my gym is closed?

This release can be streamed in conjunction with you club if they have the separate live streaming license. You can use the free PPL-free music provided to you when you purchase this release to live stream from your club.

I am about ready to go out of compliance, do I have to purchase this release?

We understand that many instructors who have taken a break previously will not currently be back to teaching, as a result, this release does not count toward your compliance. You will stay active until Q3 autoship or when clubs have reopened if that is after Q3 autoship in September.

How does Skipping Q3 releases impact my compliance?

Skipping Q3 will not count against your compliance requirement. If you are about ready to go inactive you will stay active and you will still be able to go on hold in the future.

Please check with your local Market on the Quarterly Webinars and education being offered in your region.

I’ve been on hold previously can I still skip a release?

You can still skip this release, even if you’ve been on hold previously. Knowing that clubs are currently closed we understand that you may not be teaching and want to offer as much flexibility as possible.

How will skipping Q3 releases impact my ability to go on hold in the future?

If you skip Q3, you will still be able to go on hold in the future if you are pregnant, injured or not actively teaching.

My facility furloughed me, can I still purchase the release with no active affiliation?

We understand that most instructors have been furloughed or can't work at this time. You can still purchase this release. We hope that your club will open soon and you will be back to teaching, this is just a small pause in your affiliation.

If I skip Q3 releases can I still participate in the quarterly webinars and education?

Whilst your Ongoing Education is included in your quarterly release cost, we want to continue to offer this to all Instructors for Q.3 regardless of whether you choose to skip the release so we can continue to support you at this time.

If I chose to skip Q3 releases do I have to skip all my programmes or just some?

You have choice in if you want to skip one, some or all of your programmes. Under each certification you will select if you want to skip that release. If not action is taken for a specific programme, and you are subscribed to autoship, you will receive the release

My club usually buys my releases, can I purchase on my own?

Yes, if your club is not purchasing your release you can still purchase the release. Just make sure to update your billing information before the autoship run date. If you do not get your billing information updated you can still purchase the release through the releases store.

My club typically buys Releases on my behalf, but has chosen to skip Q3 Releases, will I be charged?

If your club is not purchasing your release and your billing information is up to date, you will receive and be charged for the Q3 Release. If you do still want the Q3/2020 Releases, just make sure billing information is up to date in the Portal before the Autoship Run date. If you would prefer to skip the Q3/2020 Release, make sure you follow the instructions on how to skip the Q3/2020 Release, before the Autoship run.

Can I skip the release for now but purchase later?

Absolutely, the release will be available in the releases store for purchase after autoship. Each release stays available for 2 years.

I received the Q3 release and I don’t want it/can’t afford it, can I get a refund?

We’re sorry to hear that you received the release and didn’t want it at this time. We can easily refund you, as long as you haven’t downloaded it.

I’ve downloaded the release, can I still get a refund?

Once you have downloaded the release we cannot offer a refund. Similar to when you open the packaging on a CD or DVD (do you remember those days?) the release is now yours. We understand that you may have financial constraints but you have already accessed the release.