QUARTERLY RELEASES ARE COMING SOON!

All the details you’ll need on the upcoming Q1 Instructor releases

Our LES MILLS Q1 Instructor Releases are coming in early February!

We know many instructors are excited to receive Q1 Releases, while others would prefer to skip this round. We want to ensure you can make the decision that is best for you, which is why the option to skip your Quarterly Instructor Releases will remain for Q1 2021. Please see below for instructions for purchasing or skipping your Q1 Instructor Release(s).

If you would still like to receive your Q1 Instructor release(s) no action is required.

If you choose to skip the Q1 Instructor release(s) - read on for important details.

New Autoship schedule:

February 8, 2021: Midwest & West Coast
February 9, 2021: South Central
February 10, 2021: East Coast

Skipping Q1 Instructor Releases

For Instructors buying their own Releases

If skipping the Q1/2021 Instructor Release(s) sounds like a great option for you:

  • Go to the Instructor Portal using Google Chrome
  • In your certifications, under more options
  • Select ‘Skip Quarterly (Q1/2021) Instructor Release’
  • Choose which programs you want to skip. If you want to skip all your programs, be sure to select skip a release for each certification
  • To skip, you must do this by January 22, 2021.
  • You’ll get a notification within the Instructor Portal to confirm you’ve successfully skipped the Q1 Release(s)

Please check with your local Market support team if you have any questions around Autoship dates.

For Instructors whose Club have chosen to skip Q1 Instructor Releases

If you’re an Instructor whose club normally pays for your Autoship and your Club has decided to skip the Q1/2021 Instructor Releases, you will still receive the Q1/2021 Instructor Releases, and be charged directly if your billing information is up to date in the Portal.

If skipping the Q1/2021 Instructor Release(s) sounds like the best option for you right now:

  • Go to the Instructor Portal using Google Chrome
  • In your certifications, look under more options
  • Select ‘Skip Quarterly (Q1/2021) Instructor Release’
  • Choose which programs you want to skip. If you want to skip all your programs, be sure to select ‘Skip Quarterly (Q1/2021) Instructor Release’ for each certification.
  • You’ll get a notification within the Instructor Portal to confirm you’ve successfully skipped the Q1/2021 Instructor Release(s).

Please make sure you do this before January 22, 2021.

For Clubs who pay for Instructor Releases

If you’re a Club who typically pays for Instructor Releases and skipping Q1/2021 Instructor Release(s) sounds like a great option for you, contact your Customer Experience Manager before Autoship begins to have your account updated.

Please make sure you do this before by January 22, 2021.

If you choose to skip, your Instructors will be charged unless they choose to skip the Releases for themselves. Please let your Instructors know you will not be purchasing this round of Releases. We will also let them know you have chosen to skip Q1 Releases and give them instructions on how to skip for themselves if they need to.

Other important information

Q1/2021 Instructor Releases will still be available for purchase, whenever you’re ready to get back into it!

If you change your mind and want to be added back into the Q1/2021 Instructor Release Run, please get in touch: Info.usa@lesmills.com.

If you need any further information regarding Q1/2021 Instructor Release Autoship, see our FAQs below or contact Info.usa@lesmills.com or call 844.LES.MILLS

Q2 2021 Instructor Releases:

Please remember, this is not a permanent skip, you will still be included in the Q2/2021 Instructor Release Run.

FREQUENTLY ASKED QUESTIONS

How do I skip a release?

For Instructors who buy their own releases:

If you’re an Instructor and skipping Q1 Instructor Release(s) sounds like a great option for you:

  • Go to the Instructor Portal using Google Chrome
  • In your certification(s), look under more options
  • Select ‘Skip Quarterly (Q1/2021) Instructor Release’
  • Choose which programs you want to skip. If you want to skip all your programs, be sure to select skip a release for each certification.
  • You’ll get a notification within the Instructor Portal to confirm you’ve successfully skipped the Q1 Release(s).

Please have this done by January 22, 2021, in order to be successful.

For Clubs:

If you’re a Club who typically pays for Instructor Releases and skipping Q1 Instructor Release(s) sounds like a great option for you, send us an email at instructor@lesmills.com

Please make sure you check with your local Market support team on dates you need to have this completed.

If you choose to skip the Q1 Instructor Release, we will be reaching out to your Instructors to let them know how to get the Q1 Instructor Release(s), if they wish to purchase for themselves.

For Instructors who’s Club have chosen to skip Q1 Instructor Releases:

If you’re an Instructor and you’re Club has decided to skip the Q1 Instructor Releases, you can still access the Q1 Releases directly. All you’ll need to do is ensure your billing information is up to date in the Portal.

Please make sure you check with your local Market support team on dates you need to have this completed.

Why did the autoship dates change?

For Q1/2021 are transitioning to a three-day Autoship schedule to ensure we can provide timely support for instructors who need assistance or have questions about their releases.

How do I affiliate with my facility?

Click on YOUR FACILITIES in the Instructor Portal and search for the facility you teach at to add yourself as an instructor. Once you request an affiliation, a notification will be sent to our contact at your club to accept or deny the affiliation.

My facility has reopened, can I still skip Q1?

The skip a release is meant to provide flexibility for those that are not actively teaching. If you are currently teaching or subbing you should be teaching the most current release.

My facility is still closed, can I stream the Q1 release?

You can stream the Q1 release through your facility if they have the proper livestream licensing in place. You may need to use covers depending on the licensing requirements for your country. Please note, this must be through your clubs closed platform and cannot be done on individual instructor pages.

I am about to go out of compliance, do I have to purchase this release?

We understand that many instructors who have taken a break previously will not currently be back to teaching. As a result, this release does not count toward your compliance. You will stay active until Q2/2021 Autoship.

How does Skipping Q1/2021 releases impact my compliance?

Skipping Q2/2020, Q3/2020, Q4/2020 and/or Q1/2021 will not count against your compliance requirement. If you are about ready to go inactive you will stay active and you will still be able to go on hold in the future.

If I skipped Q2, Q3 or Q4/2020, what do I need to do to receive Q1/2021?

There is no action required. As long as you are subscribed to autoship you will receive the Q1/2021 Instructor release.

Not sure if you're subscribed to autoship? Just log into the portal and click on YOUR CERTIFICATIONS. Then click VIEW CERTIFICATION DETAILS. You'll see a green checkmark next to SUBSCRIBED TO QUARTERLY RELEASES. If that's not there, just contact us and we can help get your resubscribed.

If I skipped Q2, Q3 or Q4/2020, what do I need to do to skip Q1/2021?

If you want to skip Q1/2021 just follow the same directions listed above for how to skip a release.

I've been on hold previously can I still skip a release?

You can still skip this release, even if you’ve been on hold previously. Knowing that clubs are in different states of opening we understand that you may not be teaching, so we want to offer as much flexibility as possible.

How will skipping a release impact my ability to go on hold in the future?

You will still be able to go on hold in the future if you are pregnant, injured or not actively teaching.

My facility furloughed me, can I still purchase the Q1 release with no active affiliation?

We understand that many instructors have been furloughed or laid off at this time. You can still purchase this release. We hope that you will be back to teaching soon and that this is just a small pause in your affiliation. If you need help finding a new facility to teach with, check out the question below on how to find facilities in your area that are hiring.

If I chose to skip a Q1 release, do I have to skip all my programs or just some?

You have a choice in if you want to skip one, some or all of your programs. Under each certification you will select if you want to skip that release. If no action is taken for a specific program, and you are subscribed to Autoship, you will receive the release

My club usually buys my release, can I purchase on my own?

Yes, if your club is not purchasing your release you can still purchase the release. Just make sure to update your billing information before the Autoship run date. If you do not get your billing information updated you can still purchase the release through the releases store after Autoship has finished running.

My club typically buys releases on my behalf, but has chosen to skip this release, will I be charged?

If your club is not purchasing your release and your billing information is up to date, you will receive and be charged for the Q1/2021 Instructor Release. If you do still want the Release, just make sure billing information is up to date in the Portal before the Autoship Run date. If you would prefer to skip the Release, make sure you follow the instructions on how to skip the Release, before the Autoship run.

Can I skip the release for now but purchase later?

Absolutely, the release will be available in the releases store for purchase after Autoship. Each release stays available for 2 years

Why are some countries offering skip a release while others are not?

Each country is at a different stage of reopening. For countries where health clubs are still closed we want to offer instructors as much flexibility as possible. For countries that have reopened we encourage instructors to purchase the latest release to welcome members back. Of course, if you are not teaching you can still put your certification on hold up to 6 months, if you have not previously been on hold in the last 12 months.

How do I find facilities in my area that are hiring?

Click on YOUR FACILITIES and you'll see a list of facilities in your area with the programs that they offer. Those hiring will have a red flag that says HIRING. Please be sure to also mark yourself as available to teach by going to ACCOUNT SETTINGS and click the box that says "I'm available to teach".