Instructor Autoship FAQ

All the details you’ll need on the Instructor quarterly program releases.

NEXT RELEASES | STAYING ACTIVE | INSTRUCTOR SUPPORT | BILLING & PAYMENTS

Our LES MILLS Instructor program releases happen every quarter, and you can get all the latest and greatest program updates. With training, platforms and payment methods we know it can be a lot to take in - so in this page you can find the most frequent questions regarding Autoship.

Please review the frequently asked questions below for more information, and feel free to reach out to us at info.usa@lesmills.com if you have any questions or would like to discuss your options.

NEXT RELEASES

What does Autoship mean?

Autoship is the name for our quarterly program releases. We call our training releases by Autoship because they are Automatic and Shipped your way - just register one time and you’re all set!

Why do Autoship release dates vary by region?

We are running a three-day Autoship schedule to ensure we can provide timely support for instructors who need assistance or have questions about their releases.

  • March 7: West Coast & Midwest
  • March 8: South Central
  • March 9: East Coast

Where/ how will I receive Autoship?

Autoship is a Quarterly Release and you will get it in the following months: March, June, September and December. You can access Autoship using your login in Les Mills Connect or on the go with the Les Mills Releases App by downloading from the App Store or Google Play.

What is included in the Autoship?

Included in each Autoship release you can find a Masterclass Video, choreography notes, music for you to use in your classes, marketing materials to promote your classes and additional tips to improve teaching and class attendance.

STAYING ACTIVE

What if I’m not actively teaching a program?

If you are actively teaching our subbing you must have the latest release, as outlined in the instructor agreement. It’s important that instructors receive the newest release to ensure that they’re getting the latest education and research updates, as well as technique and coaching skills to provide the best possible experience for participants. If you’re not actively teaching, in order to keep your Les Mills certification active you’ll need to buy at least one Autoship release per year for a given program.

How can I pause and what are the consequences of putting my subscription on hold?

An instructor can pause their certification for up to one 6-month period per year from their date of pause. Once they hit that 6-month mark their subscription automatically resumes. If you need more than 6 months you can reach out to us and we can remove you from Autoship.

What happens if you go inactive?

If you have an inactive certification, you will need to take additional steps to return to teaching. Requirements for reactivation vary based on how long your certification has been inactive. We are here to help, contact us.

INSTRUCTOR SUPPORT

How do I know if I’m subscribed to Autoship?

Check your subscription status by logging into Les Mills Connect and heading to:

Certifications > Your Certifications > View Certification Details > Subscribe to Autoship

If you don't see a green checkmark, follow the prompts to subscribe.

What is Les Mills Connect?

It’s the go-to digital platform for both instructors and fitness clubs, helping careers thrive and businesses grow. If you are a trainer, you can log into Les Mills Connect to find more jobs, better jobs, faster. Update your profile and showcase your goals, achievements, and certifications. Get connected.

How can I update my profile and why should I do it?

To update your profile with Les Mills Connect click on the top left tile ‘Create Your Profile’. Start with changing your availability status to allow facilities to see if you are interested in additional teaching opportunities. From there you have the ability to list special days and times you are available (if you are open to additional opportunities), adding a bio about yourself and adding photos or other details.

Who can see my profile and my certifications?

Your profile can be seen by individuals who are using Les Mills Connect from the Club Partner side, they are able to see your availability and what you are certified in.

How do I affiliate with my facility?

Affiliate with your facilities by logging into Les Mills Connect and heading to:

Your Facilities > Search for the facility you teach > Add yourself as an instructor

Once you request an affiliation, a notification will be sent to our contact at your club to accept or deny the affiliation.

My facility furloughed me, can I still purchase the next release with no active affiliation?

Yes, you may purchase a release whether or not you have an active affiliation. If you are looking for a new facility we know lots of clubs are currently looking for instructors, so make sure to update your profile and contact information under your account setting in Les Mills Connect to show you're available to teach.

I haven’t taught my Les Mills program in a while. What resources are available to help me return to teaching?

We understand that it can be challenging to return to teaching after a hiatus, which is why we’ve created a variety of resources to help support instructors. Check out the resources below for all you need to return with confidence:

BILLING & PAYMENTS

How do I add or update my credit card?

To update your payment info in Les Mills Connect, go to:

My Account > Go to payment information

Please be sure to use Google Chrome & a laptop or PC when logging in and be sure the correct card is marked as "default".

When will I be charged?

Your card will be charged on your corresponding release date. Once your card is charged, you will receive a receipt in your email.

Autoship can take up to 48hrs to process and appear in
your Instructor Portal. Please do not be concerned if receipt does
not appear immediately.