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FAQ

Got a question? Find the answer in our FAQs below.

FAQ Sections

About

What is LES MILLS On Demand?

LES MILLS On Demand gives you the best, authentic Les Mills workouts anywhere, anytime, on almost any device. We’ve customized the workouts we teach in health clubs and made them available to you as online videos. Many of the workouts are only 20-30 minutes – ideal for in-home – and they’re just as challenging and rewarding as going to the gym. In addition, LES MILLS On Demand provides workout schedules customized to your level of fitness, Les Mills Nutrition knowledge to improve your training, and videos to get the most out of your workout regimen.

Want to give it a go?

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Where is LES MILLS On Demand available?

LES MILLS On Demand is currently available in the United States, United Kingdom, Sweden, Finland, Denmark, Norway, Estonia and Poland. We’re also available in NZ to members of a LES MILLS Gym. We are working on expanding LES MILLS On Demand to more countries as fast as we can! 

Are all LES MILLS On Demand workouts included in my subscription?

Each and every workout on LES MILLS On Demand is included in your subscription. LES MILLS On Demand also offers workout instruction and fitness education videos to boost your workouts.

Who are the instructors in the videos?

LES MILLS On Demand instructors are the best of the best. They are the same individuals who teach Les Mills instructors around the world how to lead our classes. You can see more about some of our LES MILLS On Demand instructors here.

Can I use LES MILLS On Demand when I travel?

Yes, you can use LES MILLS On Demand when you travel. There’s a simple 3 step process to make sure you can access your favorite workouts, anywhere.

  • STEP ONE: Make sure you’re all signed up for LES MILLS On Demand. You can register here.
  • STEP TWO: Download the LES MILLS On Demand app for your device before you leave home, then sign in.
  • STEP THREE: Connect to a good WiFi signal, choose your workout, and go for it!

Can I try it out before I buy a subscription?

LES MILLS On Demand offers a free 10-day trial to new customers to try out our entire portfolio of workouts. If you’re not satisfied within the 10 days, you can cancel your account before your trial ends and you will not be charged.

Want to give it a go?

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How do I cancel LES MILLS On Demand?

You can cancel your LES MILLS On Demand subscription at any time in the My LES MILLS On Demand Subscriptions section of My Account. You will need to visit www.lesmillsondemand.com/en_us/customer/account/login/ to be able to access My Account. Select ‘My subscriptions’ in the drop down under ‘My Account’ at the top of the page. Then click ‘View’ next to your subscription type.

Getting Started

Which workout should I do first?

Sometimes it’s hard to know where to start. We have workouts that cater for all levels of fitness. Which program you start with will depend on your current level of fitness, as well as the results you’re after. Check out our full suite of LES MILLS On Demand workouts here to see which ones will help you reach your goals. If strengthening and toning is what you’re after, BODYPUMP is the workout for you. If you’re keen to burn fat and send your cardio fitness through the roof, you can’t go past BODYCOMBAT. Whatever the program, there will be options to start slowly and take low-impact options throughout the workout. Check out our SMARTSTART section for advice on how to get started.

If you’re already exercising regularly and have a good base level of fitness, you might be ready to introduce some HIIT into your schedule with the LES MILLS GRIT Series.

Want to give it a go?

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How fit do I need to be to start doing LES MILLS On Demand workouts?

Anyone, of any age or fitness level can work out with LES MILLS On Demand and see awesome fitness benefits. If you haven’t worked out with us before, click on the workout you want to access and watch it first. We mean that… kick back, relax and enjoy the music. Once you’ve seen what you’re about to do, you’ll feel more confident jumping in and giving it a go.

For your first workout, start with just 20 minutes of one workout and see how you go. If you’re tired, and feel like you’re short of breath then that’s enough. You’ll be able to do more next time. For more information on the best way to get started with your new fitness routine, check out our SMART START guide.



What equipment or preparation do I need for a LES MILLS On Demand workout?

Many of the LES MILLS On Demand workouts don’t require any equipment at all. All you need is space to move safely (we recommend at least 6sqm of clear space).

BODYPUMP and LES MILLS GRIT Strength are weights-based workouts that use a barbell and/or weights plates, CXWORX requires a resistance band and weight plates and RPM requires a stationary cycle.

It’s important that you hydrate before and after your workout. You don’t need anything fancy, good old H2O will do the trick.



Can I bookmark my favorite LES MILLS On Demand classes?

Yes! You can mark your favorites from anywhere you access LES MILLS On Demand, and they will be remembered across all of your devices.

How do I make sure I’m doing the workouts safely and correctly?

We have a number of videos that will help you master the moves for each program. You should watch these before you start a program for the first time. In addition, each workout contains technique guidance from our instructors - you must listen carefully and follow all guidance.

If at any time you feel you are exercising beyond your current fitness abilities, or you feel discomfort, pain, dizziness, or nausea, you should discontinue exercising immediately.

You are responsible for exercising within your limits and assume all risk of injury to your person or property.

Types of Classes

Strength Training

If you’re looking for a full-body weights workout, try BODYPUMP™.  It’s for anyone looking to get lean, toned and fit - fast

You will need a barbell with weights and a bench, along with comfortable clothes and supportive shoes. Don’t worry if you’re an absolute beginner;  we start you off with light weights and teach you to get stronger. You can even start off doing half classes for the first week. Increase the weights and duration as your strength and fitness increase.

You may be sore the day after you do BODYPUMP for the first few weeks; embrace this feeling! BODYPUMP really challenges all of your major muscle groups. We recommend you do no more than two or three classes a week, with at least a day off.

As long as you have been cleared by your midwife or doctor, BODYPUMP is fine for you to do if you are pregnant. We recommend some modifications to the workout for pregnancy; you can find them here.

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Yoga-Fusion

Our two yoga-fusion workouts are ideal for building flexibility, strength and inner serenity.

BODYBALANCE™ is ideal for anyone and everyone. You bend and stretch through a series of simple yoga moves and embrace elements of Tai Chi and Pilates which strengthen your body and lower your stress levels.

BODYBALANCE is a yoga-based class that will improve your mind, your body and your life. It strengthens your entire body and leaves you feeling calm and centred.

Comfortable clothes and something warm to wear during the final relaxation phase are all you need. You don’t need shoes and yoga mats are optional. It’s fine if you’ve never done a yoga. Simply follow the instructors as they will show you all of the appropriate options.

You’ll feel real benefits from doing a class just once a week. Doing two or three classes a week will really help you improve.

BODYBALANCE can help maintain core control and muscle balance when you are pregnant; just check with your doctor or midwife before giving it a go. We recommend some modifications to the workout for pregnancy; you can find them here.

Want to give it a go?

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High Intensity Interval Training (Cardio)

LES MILLS GRIT™ Cardio is our 30-minute high intensity interval training workout that improves cardiovascular fitness, increases speed and maximizes calorie burn. It’s designed to challenge your fitness, and there are options throughout the workout so you can modify the intensity.

LES MILLS GRIT Cardio is designed to complement your training schedule, so doing a workout twice a week is enough to give you awesome results. All you need is your usual workout clothes and a big attitude.

LES MILLS GRIT Cardio is designed with set exercises that have safety and science at their core. They’ve all been tried and tested for safety and results. If you have any specific health concerns, check with your doctor first. High intensity interval training is not recommended if you are pregnant.

Want to give it a go?

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Core Conditioning

Exercising the muscles around the core of your body, CXWORX™ provides the vital ingredient for a stronger, leaner body. A strong core can help make you better at all the things you do in everyday life.

The moves in CXWORX are simple and you choose the intensity, so it suits any fitness level. For awesome results, we recommend you do it two or three times per week.

All you’ll need is a single weight plate and a resistance tube (available at all leading sports stores). If you don’t have a weight plate, you can use a dumbbell, kettlebell, weight bag, sandbag or medicine ball. Wear comfortable workout clothes and supportive shoes too.

CXWORX can be a great workout during the first and second trimester of pregnancy with some modifications. You can find out more here.

Want to give it a go?

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Indoor Cycling

RPM™ is a cycling workout that delivers maximum results with minimum impact on your joints. All you need is a stationary bike. Tune in to some great music and get your pedals spinning as your instructor takes you on a journey of hill climbs, sprints and flat riding. You control your own resistance levels and speed so you can build up your fitness level over time.

The key to RPM is having your bike set up correctly - be sure to do this before you start. Some of the tracks in RPM involve getting off the bike seat. If this doesn’t work on your bike you can stay seated.

Most home bikes only require regular footwear, but if you have pedals designed for cycling shoes, you’ll need those too. If you’re unsure, unscrew your pedals and take them into your local cycling store - they can help you out.

We recommend you do RPM two or three times a week to get great fitness results. RPM can be a great workout during pregnancy, you may have to reduce the intensity and avoid some of the climbs out of the saddle - remember to chat with your doctor or midwife first.

Want to give it a go?

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Martial Arts

BODYCOMBAT™ is a high-energy martial arts-inspired workout that lets you punch and kick your way to fitness and burn up calories, fast. It’s perfect for releasing stress - you’ll have a blast and feel like a champ.

All you need for a BODYCOMBAT workout is light, supportive shoes, and a whole lot of energy and enthusiasm. For awesome results, we recommend you do BODYCOMBAT two to three times per week.

You don’t need any kind of martial arts experience. The instructors will demonstrate simpler and lower impact options for every move, so you can progress at your own pace and get an awesome workout at the same time.

We don’t recommend BODYCOMBAT during pregnancy.

Want to give it a go?

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Dance Fitness

A fun-loving, insanely addictive dance workout, SH’BAM™ is an ego-free zone – no dance experience required. All the moves are relatively simple, so even the most inexperienced dancer will pick them up in no time. Prepare to have fun and let go!

You can do a SH’BAM workout as often as you like. Absolutely anyone of any age or fitness level can SH’BAM. Your instructor will guide you through a series of simple yet sassy dance moves, all set to a party playlist.

You don’t need anything other than comfortable clothes and light, supportive footwear. Safety is our number one priority, so we recommend talking with your doctor or midwife first if you are pregnant.

Want to give it a go?

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Kids and Teens

LES MILLS On Demand offers BORN TO MOVE™ classes for young people free – no subscription required. Featuring music and moves for kids and teens, BORN TO MOVE combines fun and fitness in way that children love. These classes inspire movement, innate joy and build self-esteem.

BORN TO MOVE caters for any child between the ages of 2-16 years. Each of the age-specific classes feature age-appropriate moves and music that have been tested with young people and are designed to help create positive physical habits.

Each class is carefully crafted to safely meet the unique developmental needs of that age group and draws on the latest developmental research. Of course, your child won’t notice – they’ll be too busy having fun.

Want to give it a go?

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Technology

How do I access LES MILLS On Demand?

To access LES MILLS On Demand from your computer or connected TV device, you will need a high-speed broadband connection. We recommend at least 1.5 MB/sec.

LES MILLS On Demand recommends using the following browsers:

  • FOR WINDOWS: Internet Explorer 9.0 or greater, that latest version of Mozilla Firefox or the latest version of Google Chrome.
  • FOR MAC OS X: Safari 8.0 or greater, the latest version of Mozilla Firefox or the latest version of Google Chrome

To access LES MILLS On Demand from our mobile, you will need Wi-Fi or a minimum 3G connection. Note that mobile data connection speeds and streaming quality will vary by carrier.

What devices can I use to stream LES MILLS On Demand?

LES MILLS On Demand lets you do your workouts on the most popular devices. In addition to this website, LES MILLS On Demand workouts are available through our free apps on your iPad, Android tablet, Android TV, Kindle Fire tablets, Amazon Fire TV, Xbox 360, Roku and some Samsung Smart TVs.  Search on ‘LES MILLS On Demand’ in each device’s app store to find our app. If our app does not appear when you search in the app store, the app is not available for your particular version of that device.

You can also cast your workouts to Apple TV from your Apple devices and Chromecast from your computer and Android devices, and we’re working on bringing LES MILLS On Demand apps to iPhone, and Xbox One.

How many devices in a household can stream LES MILLS On Demand?

We want everyone to benefit from better fitness, so a LES MILLS On Demand subscription can be used by anyone in your household. Up to 3 devices in the same household can access workouts at the same time using the same login information.

Why can’t I watch videos?

Trouble with watching LES MILLS On Demand videos can be caused by slow internet connections, an interrupted connection to your home network, you being logged out of LES MILLS On Demand, or too many people with the same login information trying to access LES MILLS On Demand videos at the same time. In rare cases, the LES MILLS On Demand video delivery network may not be available at that time.

For network connectivity issues, see our troubleshooting section below.

For simultaneous connections, LES MILLS On Demand allows 3 videos being streamed concurrently using the same login information.

Can you help me troubleshoot my internet connection?

Poor internet connectivity causes most issues while streaming videos. Frequent pauses during videos, problems starting the LES MILLS On Demand app, error messages, or issues playing videos on your device generally indicates a slow or interrupted internet connection.

Thankfully, we have some methods below to resolve most connection issues. If you complete the steps we’ve outlined and you’re still having problems, we suggest you reach out to your internet provider. They should be able to determine if your connection and router are best set up to network with the devices on your home network.

  1. Test the internet connection speed on your home network
    1. From any web browser on your home network, go to a internet speed test site, such as www.speedtest.net (note that LES MILLS On Demand has no connection or relationship with speedtest.net or its services)
    2. Ensure your connection speed is at least 1.5MB/sec.
  2. Restart your home network
    1. Turn off the device you’re using to access LES MILLS On Demand
    2. Unplug your modem and router (if you have one) for at least a minute
    3. Plug your modem in again and wait until no new indicator lights come on
    4. Plug your router in again and wait until no new indicator lights come on
    5. Turn on your device and try streaming videos on LES MILLS On Demand again.
  3. For computers and connected TV devices, connect your device directly to your modem
    1. Turn off the device you’re using to access LES MILLS On Demand
    2. Unplug your modem for at least a minute
    3. Connect your modem with your device using an ethernet cable
    4. Plug your modem in again and wait until no new indicator lights come on
    5. Turn on your device and try streaming videos on LES MILLS On Demand again.
    • If LES MILLS On Demand is working correctly now: it’s likely your router is causing the issue.
    • If LES MILLS On Demand is still not working correctly: you should check with your internet provider to determine if the modem and their internet service is working properly.
  4. For mobile devices, try another internet connection
    1. Connect to another wifi network at a friend’s house or public access point
    2. Try streaming videos on LES MILLS On Demand again
    3. If LES MILLS On Demand is working correctly now: it’s likely your home network is causing the issue.

Do cookies need to be enabled on my computer?

Yes. LES MILLS On Demand stores some information on your computer, known as a cookie, in order to keep you logged in. If cookies aren't enabled in your web browser, you may have some trouble logging into your account. If you are unable to login, check to make sure cookies are enabled in your browser. Check the browser’s help section on how best to enable cookies on your machine.

How can I control how much data LES MILLS On Demand uses?

Higher quality video uses more bandwidth than lower-quality video, and LES MILLS On Demand automatically adjusts to play the highest quality video available on your connection speed. If your service provider applies a bandwidth or data cap to your Internet service, you can change the video quality to a lower setting to consume less data when you watch videos on our website.

After you start any video, mouse over the video quality setting in the lower right corner of the video. Change the quality to 480p to consume the lowest amount of data available for the video.

Exercise Safety

When should you not do LES MILLS On Demand?

Safety is our number one priority. It’s advisable to seek medical clearance before starting any new exercise or nutrition program. In particular, if you have any of the following conditions:

  • Heart disease
  • Diabetes
  • Hypertension
  • Obesity
  • Musculo skeletal disorders that reduces your ability to perform exercise

We do not recommend attempting LES MILLS On Demand workouts if you have a history of knee, ankle, wrist, shoulder, joint, or spinal (back or neck) problems or injuries.

You must be 18 years or over to do the LES MILLS On Demand workouts.

How do I make sure I’m doing the workouts safely and correctly?

We have a number of videos that will help you master the moves for each program. You should watch these before you start a program for the first time. In addition, each workout contains technique guidance from our instructors - you must listen carefully and follow all guidance.

If at any time you feel you are exercising beyond your current fitness abilities, or you feel discomfort, pain, dizziness, or nausea, you should discontinue exercising immediately.

You are responsible for exercising within your limits and assume all risk of injury to your person or property.

Can I do LES MILLS On Demand workouts while pregnant?

Exercise can be hugely beneficial during pregnancy, however, we recommend talking with your doctor or midwife who will advise you appropriately as they have the best knowledge of your medical history.

Billing and Accounts

How do I cancel LES MILLS On Demand?

You can cancel your LES MILLS On Demand subscription at any time in the My LES MILLS On Demand Subscriptions section of My Account. You will need to login first to be able to access My Account. Select ‘My subscriptions’ in the drop down under ‘My Account’ at the top of the page. Then click ‘View’ next to your subscription type.

What is your refund policy?

LES MILLS On Demand offers a free 10-day trial to all new customers to try out our entire portfolio of workouts, articles, and schedules. If you’re not satisfied within the 10 days, you can cancel your account before your trial ends and you will not be charged. Since everyone starts with a free trial, we do not offer refunds on subscriptions.

What credit or debit cards can I use to pay for LES MILLS ON Demand?

LES MILLS On Demand accepts Visa and MasterCard credit cards.  Debit cards showing the Visa or MasterCard logo can also be used.

How do I use PayPal to pay for LES MILLS On Demand?

For new users

  1. During sign up you will be asked to select your payment method. You can choose PayPal as a payment choice.
  2. During the ‘Order review’ step you’ll then be asked to start your subscription with PayPal.
  3. Follow the PayPal prompts to log into your Paypal account and select your payment method.  
  4. Your PayPal account will be used from your next payment date and the charge will appear on your statement as Les Mills Media Ltd. 

 

For existing users 

If you’ve chosen to pay by credit card and would like to change your payment method to PayPal, please follow these steps.  

  1. Go to ‘Account Dashboard’ in your Account Information
  2. Click ‘View Details’
  3. Click ‘Change Payment Details’
  4. Accept the T&C for account information, click ‘Continue’
  5. Change your payment choice to PayPal
  6. Follow the PayPal prompts to log into your Paypal account and select your payment method
  7. Your PayPal account will be used from your next payment date and the charge will appear on your statement as Les Mills Media Ltd. 

What currency will be used to charge my card?

We do our best to charge your card in your local currency. In some countries, we are not able to charge you in your local currency and will offer the subscription to you instead in US Dollars or Euros. Regardless, we will clearly show you which currency your card will be charged when you go through the checkout process.

The cost of my monthly subscription differs to the cost advertised. Why is this?

We know that at-home workouts are a great complement to regular gym activities and are partnering with fitness facilities so that they can offer quality at-home exercise as part of their membership.

If you have secured a LES MILLS On Demand subscription via a promotion from your health club or gym, you may find your subscription price is different to that advertised. Affiliated clubs and their members are eligible for a discounted LES MILLS On Demand subscription that is applied during the registration process.

If you’re a club member and are keen on securing a discounted rate, please talk to your club directly to find out if they are affiliated with LES MILLS On Demand.

How does LES MILLS On Demand charge my account?

LES MILLS On Demand is a monthly subscription service and will charge you every month on the date you sign up. If your subscription starts with a free trial period, we will not begin charging your card until after your free trial ends. If you would like to know your subscription end date, recent purchases, or payment history you can visit My Account.

How can I find my payment history?

You can view your payments at any time from the My LES MILLS On Demand Subscriptions section of My Account. You will need to login first to be able to access My Account. Select ‘Account Information’ in the drop down under ‘My Account’ at the top of the page.

How many devices in a household can stream from one account?

We want everyone to benefit from better fitness, so a LES MILLS On Demand subscription can be used by anyone in your household.  Up to 3 devices in the same household can access workouts at the same time using the same login information. However, if you think someone is using your login information without your permission, you should immediately change your password in the My Account section so that no one can access your subscription without your permission. If you suspect more fraudulent activity, please contact us and we will investigate.

How do I update my LES MILLS On Demand account information?

You can update your personal and payment details at any time from the My Profile section of My Account. You will need to login first to be able to access My Account. Select ‘Account Information’ in the drop down under ‘My Account’ at the top of the page. Don’t forget to save your changes.

I'm seeing charges from LES MILLS On Demand that I did not authorize.

If you do not recognize charges coming from Les Mills or you suspect someone has subscribed to LES MILLS On Demand with your payment information without your consent, please contact us immediately. We take fraud and identity theft very seriously at Les Mills. We can immediately cancel the fraudulent account, and at your request, also block any further charges to your LES MILLS On Demand account.

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