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    FREQUENTLY ASKED QUESTIONS

    General Faqs | Virtual Faqs

    GENERAL FAQS

    How will LES MILLS™ programs help my facility?

    Member acquisition:

    • Satisfied LES MILLS participants have recommended their current facility to friends and family at a staggering rate of 93%. This compares to only 76% of gym attendees who recommend their current facility*.
    • With new music and choreography released every quarter, LES MILLS programs provide the perfect opportunity to host group fitness launch events. This is also a great time to encourage member referrals.

    Member retention:

    • Research indicates that if the average member makes one more visit a week, this leads to a 3% increase in a facility’s retention rate. Further research shows that freestyle Group Fitness participants attend around 1.9 times per week*, while LES MILLS Group Fitness participants attend around 3.1 times per week.** With this in mind, it’s clear that members attending LES MILLS programs are more likely to stay with you for longer.
    • LES MILLS Group Fitness participants have more intention to renew their membership than those who don’t do Group Fitness (72.2% compared to 63.4%). 65.7% of LES MILLS Group Fitness participants believe that Group Fitness is an important motivator in keeping them at the facility long-term and 71.8% are “very likely” or “extremely likely” to continue taking LES MILLS classes in the next 12 months.

    *Reference: From a report commissioned by IHRSA and undertaken by American Sports Data
    **Reference: Les Mills Neilson report

    How do I get LES MILLS into my facility or create a partnership?

    Easy, just get in touch! We’ll set up some time to talk through the challenges you’re facing and the opportunities you may have.

    How does the partnership work?

    • Every partnership with LES MILLS is unique.
    • LES MILLS will look at your specific challenges and opportunities to make your business more profitable.
    • Once you’ve launched your first program, the support doesn’t stop there.
    • You’ll be guided through how to best launch your LES MILLS programs.
    • Your dedicated regional team will be available to advise you on Marketing, scheduling and how to recruit instructors.
    • When you partner with LES MILLS the payment arrangements are a monthly licensing fee. This is agreed based on the number of programs you decide to launch with.

    What do I need to consider when launching LES MILLS?

    • Equipment: Do you have steps, barbells, mats, bands and bikes to meet the class requirements?
    • Marketing: Les Mills Brand Central has everything you need to successfully launch your new classes. The Marketing support you receive is simple and allows you to build your own materials. Your first launch materials are to let your members know you’re investing in quality studio workouts for them, then each quarter you’ll receive a new Marketing campaign to launch the new workout release. At any time, you can access all the Marketing materials available on Brand Central. It’s like online shopping; just add what you want to your basket and download it all when you’re ready.
    • Instructors: Your regional team can advise on setting up any recruitment events. Access to your Club Portal provides you with information on available Instructors in your area.

    How much equipment will I need to set up a new class?

    The number of items you require will depend on your studio size. For all LES MILLS programs (other than RPM™ and LES MILLS SPRINT™) we advise allowing 43 ft² (4 m²) per person. For RPM and LES MILLS SPRINT we suggest allowing a space of 21 ft² (2 m²) per bike. For LES MILLS GRIT™, we suggest allowing 64 ft2 (6 m²) per person. These recommendations will make a class comfortable but enable you to always squeeze a few more in, if necessary. We will advise on the exact recommended equipment based on your program and studio size. Our LES MILLS™ SMART TECH equipment is designed specifically for studio classes and free weight workout programs. Take a look at the SMARTBAR™, SMARTSTEP™, LES MILLS SMARTBAND™ and MBX™ Mat here.

    I only want to run one program, is this possible?

    • To maximize the benefits of LES MILLS programming to your members, we suggest launching with a minimum of three LES MILLS programs. It’s important to offer members a range of workout options including strength, cardio, cycle, HIIT, flexibility, core and dance workouts. A prescribed mix will give members the best results.
    • The more often members experience LES MILLS, the more likely they are to make it part of their regular routine.

    What’s the difference between LES MILLS classes and the freestyle classes I already have?

    • Les Mills programs have been refined over the last 25 years to offer the most effective workouts for members.
    • All Les Mills programs are scientifically proven to deliver results. For example, the LES MILLS GRIT™ workout goes through rigorous testing to ensure it’s true HIIT.
    • LES MILLS Instructors are all trained by qualified trainers around the globe. The Initial Training Module is a two-day training which is a challenge for the most advanced fitness professionals. You can be confident that a LES MILLS certified Instructor has received quality training and that they receive this on an ongoing basis.
    • LES MILLS programs are rereleased every quarter. LES MILLS Instructors receive these new materials and go through new training each quarter to deliver these new quality workouts to your members.
    • Because LES MILLS has been producing these workouts over the last 25 years, we have relationships with all the biggest music labels. This means we can license all the latest artists to motivate your members through their workout.

    What LES MILLS programs should I start with?

    • The decision on which programs to launch with should depend on the demographic of your facility, or the demographic of the group you’re trying to attract.
    • The most popular Les Mills program is BODYPUMP – the original barbell class. This program is a proven crowd puller appealing to men and women of all ages and fitness levels.
    • We recommend BODYPUMP as your first class if you’re just starting out with LES MILLS
    • It’s important to offer members a range of workout options including strength, cardio, cycle, HIIT, flexibility, core, dance and kids workouts.

    What is the LES MILLS VIRTUAL solution?

    • LES MILLS™ Virtual takes our world class content to the big screen.
    • Top Instructors, pumping music, beautifully filmed and constantly refreshed workouts give members a great workout at any time of the day.
    • Offer members the schedule they’ve always wanted by scheduling classes at any time.

    What is LES MILLS On Demand?

    • LES MILLS™ On Demand allows members to continue their training wherever they are.
    • Contact us to see how you can offer LES MILLS On Demand to your members, adding even more value to your membership.

    How can I learn more about running a successful facility?

    • LES MILLS runs webinars and live seminars to educate our partners on various topics that are crucial to running a healthy business.
    • Click here to find the next event near you.

    Who do I speak to and who is my point of contact?

    Get in touch with us any time by clicking ‘Get in touch

    VIRTUAL FAQS

    最新バージョンには、どのようにアップグレードすればよいでしょうか?

    1. iPadでApp Storeを開いてください。
    2. メニューの中から”アップデート”のアイコンをクリックしてください。
    3. アップグレードが必要なアプリ一覧が出てきます。その中からバーチャルアプリのアイコンをクリックして、最新バージョンをダウンロードしてください。

    注意点:

    • アプリのアップデートにはインターネット接続が必要です。
    • アプリを起動または使用中に、アップデートすることはできませんので、レッスン予定のない時間帯にアップデートを行うようにしてください。
    • If you have more than one iPad, you’ll need to update each of them separately

    「レズミルズ バーチャル スケジューラー」とは何ですか?

    「レズミルズ バーチャル スケジューラー」は、レズミルズのプログラムのみならず他のジムプログラムを使った、グループフィットネスのスケジュールを作成するツールです。

    バーチャルクラスとライブクラスを組み合わせることができるので、スタジオプログラムのスケジュールをいつでもパソコン上で調整できます。

    ユーザー名とパスワードを忘れてしまいました

    ユーザー名は、弊社より最初にお送りさせていただいているメール(オンボーディングメール)に記載されています。

    または、「バーチャル スケジューリング ツール」の中の、”設定”→”クラブ○○からもお調べいただくことができます。 Virtual Scheduling tool

    パスワードをお忘れでしたら、「バーチャル スケジューラー」内になる”パスワードをお忘れですか?パスワードをリセットする”をクリックしてください。Virtual scheduler. ご登録のメールアドレスに再設定に関するメールをお送りさせていただきます。

    重要:スケジューラーのパスワードを変更する場合、全てのデバイス(iPad)においてパスワードの変更を行ってください。

    一時パスワードでアプリにログインすることはできますか?

    一時パスワードではログインできません。「LES MILLS Virtualへようこそ」メールに記載されている手順に従いアカウントを有効にし、一時パスワードを変更してください。その後に、ユーザー名と新しいパスワードを使ってアプリにログインしてください。

    間違えてクラスをスケジュールしてしまい、再生されてしまいます。どのようにクラスを停止させて新しくスケジュールすることができますか?

    1. iPadの右上にあるパッドロックを解除し、4桁の管理コードを入力して管理権限を解除します。
    2. ロックが解除されると、「再生中」のクラスがiPad右下に表示されます。現在再生されているクラスを停止します。
    3. 「クラス」タブからクラスを選択して再生ボタンを押します。

    Is it ever recommended to delete the Virtual App?

    No. This removes all downloaded Virtual content.

    Contact the Virtual support team using our online form, or call one of our local support numbers first. A support representative will advise you on the best solution.

    新しいiPadに情報を移行したいので、古いiPadからバーチャルアプリを削除したいです。

    1. 「バーチャル スケジューラー」ツールに、ユーザー名とパスワードを入力し、ログインします。この時にはパソコンからアクセスするようにしてください。https://uk.lesmillsvirtual.com/virtual/login
    2. ”設定”アイコンから”デバイスを管理”を選択します。
    3. 画面右に”デバイスを削除”というオプションが表示されます。アプリを削除させたいデバイスを選択してください。
    4. ”変更を保存”ボタン(緑)をクリックし、デバイスを削除します。
    5. 上記までを完了しましたら、データを完全に消去するために5分程度時間がかかります。その後に新しいiPadへのセットアップを実施してください。
    6. Log in to the iPad App with your Virtual username and password and select your studio from the list and begin setup

    その他のバーチャルに関連するご質問はこちらを参照ください。

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