Marlon Announces New Instructor Listening Program

My name is Marlon Woods, and I’m an International Master Trainer, Ambassador, and Creative for Les Mills International. Most of you know me from Masterclasses presenting BODYPUMP™, BODYCOMBAT™, LES MILLS TONE™, and now BODYPUMP HEAVY™. You might also have seen me jumping around at LES MILLS LIVE, or at club-based events in our local markets. 

What many people don’t know is that I’m also part of the Voice of the Customer (VoC) team at Les Mills, working on VoC operations with a focus on supporting our Instructors. As the name suggests, Voice of the Customer is all about you. 

It matters deeply to us that you feel heard – because without our Instructors, we simply wouldn’t exist. 

As an active Instructor myself, I care passionately about this work. It’s meaningful, it changes lives, and it’s a critical part of our mission to create a fitter planet. In my VoC role, I get direct insight into what Instructors are experiencing, and it’s incredibly important to me that Les Mills fully understands those experiences and works to make our partnership with Instructors the very best it can be. 

That’s the purpose of this listening program: to listen, truly listen – then take action.

What does this mean for you?

We always want to hear directly from you – and now you have even more ways to share your thoughts. This new, always-on Instructor Listening Program gives you the flexibility to provide feedback anytime, on any topic.

This initiative does not replace our ongoing Engagement Survey (emailed to you) or Quarterly Releases Survey (in the Releases App). These surveys remain essential for capturing structured feedback on specific parts of your experience with us.

Every channel matters. We review all your feedback – whether it comes through the Listening Program, the Engagement Survey, or the Quarterly Releases Survey – and use it to shape decisions across the business.

With the Listening Program, you’ll also see greater transparency about what happens next. We’ll take action wherever possible, and if there are times we can’t act, we’ll explain why.

You’ll see the link for the new VoC Listening Hub across many Instructor touchpoints, including:

• The Instructor Get in Touch page
  

• Fit Planet newsletter
  

• Les Mills INSIDER
  

• Releases App
  

• Les Mills Connect
  

• Equipment Store Support
  

• Marketing Studio
  

How we will keep you updated 

We’ll be sharing progress regularly via Les Mills INSIDER and, where relevant, across Les Mills global social channels, including the ONLY INSTRUCTORS Instagram channel. 

We’ll also be releasing videos in response to your feedback and questions, hosting them on a new dedicated Instructor playlist on the Les Mills YouTube channel. Be sure to subscribe to stay updated.  

The Listening Hub isn’t a survey you fill out and forget – it’s a living, breathing space where your voice guides decisions, improvements, and innovations.

Based on the feedback from your surveys, changes we have already made include: 

• We now have teams improving our choreography notes quality control process.
  

• Group Training is building a comprehensive move-name glossary to drive greater naming consistency across and within programs.
  

• The creative team is working harder to make the 45-minute BODYPUMP class format more compatible with 45-minute club schedule slots.

But there is more to do. 

‍VoC is a team effort 

We work across Les Mills teams – including Instructor Experience (IX), Club Experience (CX), Group Training, Marketing, Tech, Equipment, and Production – to turn feedback into meaningful improvements. Our cross-functional approach helps us combine expertise and build stronger solutions, but it always starts with listening. This program brings together feedback from all customer groups, identifies shared themes, and drives Instructor-focused solutions shaped by your voices and experiences. 

We’re excited to lift our game and build an even stronger relationship with all of you. If you have questions, feel free to reach out through the link. And as many of you already know, I’m active on social media, so you can also connect with me on Instagram or Facebook. 

Finally, a huge shoutout to the IX team, CX team, Group Training, Digital, Marketing, the .com team, and especially Jackie Mills for championing this work. 

This is a major step forward for our customers, our business, and most importantly, our incredible Instructors.